Pre-orders can be cancelled for a full refund within 24 hours of placing the request. Once production or dispatch has begun after that 24-hour window, cancellation may no longer be possible.
We accept return or exchange requests within 7 days of the delivery date. After 7 days from delivery we cannot offer returns, exchanges or refunds.
Conditions for return: the item must be unused, unwashed and in exactly the condition you received it; it must be in its original packaging with all tags intact. Items showing signs of use, dirt or pet hair will be rejected and shipped back at your expense.
To request a return, exchange or refund for missing, damaged or incorrect items, you must provide a clear, uncut and unedited unboxing video showing the sealed package being opened for the first time. Without this video we cannot process claims for damage or missing products.
Once your returned item reaches our facility, our quality check team inspects it against these conditions. We then notify you by email or WhatsApp whether the refund is approved or rejected.
If approved, the refund is initiated immediately. Please allow 7 to 10 business days for the amount to reflect in your original payment method or bank account. If your order incurred shipping charges — for example a covers-only order — the original shipping fee is non-refundable and is deducted from the final refund amount.
To start a return, write to [email protected] with your Order ID and your unboxing video where applicable.